Refund & Returns Policy
Effective date: August 24, 2026
Commandes de rubans
If you need to cancel a ribbon order, contact the campaign as soon as possible. Orders that have not been shipped, fulfilled or allocated for pickup may be cancelled and refunded when practical. Once an order has been shipped or fulfilled, refunds are generally limited to items that arrive damaged, defective, incorrect, or are otherwise eligible under applicable consumer law.
Damaged or incorrect items
Contact support@blackribboncampaign.com within 14 days of receiving your order and include the order number and a description of the issue. The campaign may request a photo so the issue can be resolved efficiently. Approved remedies may include replacement, account credit or refund.
Shipping charges
Original shipping charges are normally non-refundable after shipment unless the campaign made an error or applicable law requires otherwise. Return shipping arrangements will be provided when the campaign requests that an item be returned.
Campaign contributions
Voluntary campaign contributions are generally non-refundable once processed and accepted, except in cases of duplicate payment, processing error, unauthorized transaction confirmed through the applicable payment process, or another circumstance approved by the campaign.
Sponsorships and partnership payments
Sponsorship and partnership payments are governed by the applicable sponsorship terms, invoice, agreement summary or written arrangement. Contact the campaign promptly if a payment was made in error.
Événements
If a campaign event has a paid component, the event-specific page or confirmation may provide additional cancellation or refund terms. If the campaign cancels a paid event, the campaign will communicate the applicable remedy to affected purchasers.
Refund processing
Approved refunds are returned through the original payment method where reasonably possible. Bank, card processor or financial-institution processing times may apply after the campaign initiates the refund.
How to request help
Courriel support@blackribboncampaign.com and include your name, order or payment reference, and the reason for the request.